Pink Shark Plushie Preorder FAQ (Closed)
ESTIMATED PRODUCTION AND FULFILLMENT TIMELINE
Manufacturing period: Late March-Late May
Delivery & Quality Control: Mid-Late June
Packaging and Shipping: July Onwards
*This is subject to change in case of early finishing or delays. Buyers will be notified about any changes through their provided emails.*
Presently: Plushies have arrived and going through quality control. They will start shipping on July 7th.
Leftover sales will happen after all preorder plushies are mailed out, which I estimate to be sometime in late July/early August.
Please read the FAQ before placing your Order.
Preorder Timeline and Fulfillment:
Question 1: When does the preorder period end?
Answer 1: The preorder period ends on March 28th.
Question 2: When does my item ship and how will I know when it is shipped?
Answer 2: Your item will hopefully ship out after I receive delivery of the preorders and do inspection. I will provide a link via email with tracking when your product is shipped out.
International:
Question 3: Do you ship to EU and Northern Ireland Addresses?
Answer 3: Yes, I will ship there although it may be delivered to a European point of contact if I encounter any issues with Customs due to current EU laws.
Question 4: I live in a country doesn't allow shipment from the US but I want the plushie. How do I get it?
Answer 4: I apologize if we are unable to send the product to your country. I suggest using a third party intermediary or sending it to a friend in another country.
Question 5: Will you pay the VAT or do I have to?
Answer 5: No, I will not pay it. Please note that any charged VAT, additional taxes, tariffs, custom fees and levies for your purchase will be on the buyer, not the seller.
Everything else
Question 6: If I miss the preorders will there be a restock later?
Answer 6: Yes! I will restock with the additional plushies I buy although I will be splitting those numbers between those online and those for conventions, so restock will be limited. Please check my Convention Schedule if you are interested to learn more.
Question 7: I moved before/during the shipping period and need to change my address/contact info. How do I do that?
Answer 7: Please contact me if you are moving between now and August 2025 so I can change your address to your new one! Usually if something is delivered to an outdated address it is later returned to me. You will have to pay any extra shiping costs to have it sent to your new address.
Question 8: How can I contact you about my order or if I have any urgent enquiries?
Answer 8: You may reach me via the Contact page. Please give me 1-3 working days to respond to any inquiries.
Question 9: Are these affilated with Marvel?
Answer 9: No, this is a fan project initiated and maanged solely by myself. The only other party invovled are the manufactturers of the plushies based on the designs I provided.
Exchanges/Replacements:
Exchanges are allowed only if there is a major defect in the plushie. Please contact me via the Contact page with photos and video evidence to gauge the severity of the defect.
*Major Defects include torn parts, stained or damaged design. If this occurs I will replace the plushie and cover the shipping cost for the replacement.*
I will send a replacement free of charge if: there was lost or damaged plushie during transit due to our packing process or the shipping service. Please contact us via email with an unboxing video/photographs.
I will not send a replacement free of charge if: there is a lost/returned package due to errors in your local postal service, your country's customs, including not paying your import tax on time, typing your address incorerctly or someone else, e.g. a friend or family member opening your package.
Refunds:
All orders are final. Refunds will only be issued within 48 hours of purchasing the preorder or I send the wrong item to you.
Shipping Disclaimers:
Taxation and Customs: Import tax, value-added tax (VAT) and other custom fees are not included in the cost listed on Bigcartel. Any additional charges resulting from import tax will be borne by the customer after arrival of your package. Please ensure that you will fill out your address, including postcode, accurately. This will reduce the changes of customs rejecting the package.
All Orders will be shipped from the United States. Those interested in doing Group Orders please contact me via the Contact Page so we can work something out.
Due to current laws I am unable to directly ship to: Afganistan, Belarus, Bhutan, Chad, Cuba, Iran, Lao People's Democratic Republic, Lebanon, Libya, Papua New Guinea, Russian Federation, Samoa, Solomon Islands, South Sudan, Syria, Timor-Leste, Turkmenistan, Ukraine, and Yemen.
Product Disclaimer:
As these are plushies being handmade please understand there may be slight variances in measurements, symmetry and/or detail compared to the item in the photo.